The group policy on quality is based on client satisfaction and loyalty, development and monitoring of skills of each associate, performance and the company’s survival.
This policy aims to anticipate the needs of clients and to show creativity, but also to control and manage risk. It also involves developing skills and managing human resources, promoting projects and professional motivation.
Every year, each group company is monitored by a team consisting of one group associate and one employee. These check focus mainly on the adherence to professional standards, the use of internal tools, the profile of permanent client relationships and the development of cases. An audit is then discussed in a meeting off associates and manager in order to establish areas for improvement. While these quality checks have been in place within the Orcom group since 1991, a new quality policy was implemented in 2000 to give a better response to market demands. This gained the group the ISO 9001 certification in 2001, then the ISO 9001:V2000 in 2003. This certification is increasingly becoming a standard requirement in invitations to tender.
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